Terms of Service

Day Eight is an AI automation agency based in Queensland, Australia. We design, build and run AI automation for other businesses, and we run the client platform where you approve what those automations do.

These terms cover this website, the platform you sign in to, and any work we do for you. They apply from the moment you use the site or the platform. Where we have also signed a proposal or services agreement with you, that document sets the specifics of the engagement (scope, price, timing) and these terms fill in everything it does not say. If the two genuinely conflict, the signed document wins.

“We”, “us” and “our” mean Day Eight. “You” means the business using the site, the platform or our services. If you are agreeing on behalf of a business, you are confirming you are authorised to bind it.

Bespoke AI automation, delivered through our six-stage pipeline: we take an intake, our AI drafts a plan you approve, our build crew builds it, we test it in a sandbox, you approve go-live, and then it runs with monitoring and a human approving every action.

Every engagement is quoted individually. What we will build, what it costs and roughly how long it takes are set out in a written proposal before any work starts. There is no standard package and no price list on this website, and nothing on the site is an offer or a quote until we have scoped your engagement.

We provide the seven services described elsewhere on this site, plus custom work where you have some other repeat job worth automating. Whether a particular automation is possible depends on the platforms and tools involved. If scoping shows that something cannot be done well, or cannot be done within the rules of the platform it would run on, we will tell you instead of building it.

• Accurate information. The plan we draft is only as good as the intake behind it. Tell us the real picture (your tools, your volumes, your constraints) and keep your contact and billing details current.
• The accounts you connect. You must own, or be properly authorised to act for, every account you connect: your inbox, your calendar, your CRM, your phone number, your social profiles. Do not connect an account that is not yours to connect.
• Your approvals inbox. Approvals are how the work actually happens. Someone on your side needs to read and action the queue. Nothing goes out while a draft sits there, so an unattended inbox stalls the automation rather than breaking it.
• The rules of the platforms we act on for you. Email, LinkedIn, SMS and phone all come with rules, and they are yours to comply with. That includes Australian law on commercial email and SMS (the Spam Act 2003 (Cth): consent, accurate sender details, a working unsubscribe), the Do Not Call Register Act 2006 (Cth) for phone outreach, and the user agreement of any platform you ask us to work inside, LinkedIn included. You confirm you have the right to contact the people on any list you give us.
• Your sign-in. The platform signs you in with a link emailed to you, so that inbox is effectively the key to your account. Keep it secure and tell us if it is compromised.
• Lawful use. Do not use what we build to mislead, harass, spam or break the law, and do not ask us to build something that would.

Every agent we build runs in propose mode. It drafts the exact email, booking, message or record change, and then it stops. The draft goes to your approvals inbox, a person reads it, and only after that person approves does anything leave the platform. Approval gates are not a setting we switch off to make things faster; they are the product.

That model cuts both ways, and it is worth being blunt about which way each part falls:

• We are responsible for the system doing what we said it would: proposing rather than acting, stopping at every gate, and recording every decision.
• You are responsible for what you approve. Approving a draft is your instruction to send it. From that point it is treated as your content and your decision, exactly as if you had typed it yourself.
• The queue sets the pace. If nobody approves, nothing happens. That is the design working, not a fault.

The plans, builds, copy and drafts produced on the platform come from AI models. Models get things wrong. They can be out of date, misread the context, or state something confidently that is simply not true.

The approval gates exist for exactly that reason. Read what you are approving. Anything published, sent, booked or filed under your name is your final call, and the accuracy and the consequences of it are yours.

Nothing an agent drafts is legal, financial, medical, tax or other professional advice, and it should not be relied on as if it were. Where the output matters, have a qualified person check it before you approve it.

Fees are quoted per engagement, in Australian dollars, in the proposal you approve before work starts. No prices are published on this site.

Depending on what we are building, that is usually a one-off build fee, an ongoing monthly amount for running and monitoring what we built, or both. Your proposal says which.

Billing runs through Stripe. Card details go to Stripe rather than to us. Any recurring amount is charged on the cycle set out in your proposal until it is cancelled in line with those terms.

Amounts are exclusive of GST unless stated otherwise, and GST is added where it applies. Invoices are payable by the date on them; if an account falls significantly overdue we may pause work and switch off running automations after telling you first.

Third-party costs are yours unless the proposal says we cover them: model usage billed to your own accounts, phone numbers, advertising spend, and subscriptions to tools you have asked us to use.

You own your content. Everything you give us or connect stays yours: your data, your customers’ data, your brand material, your lists, your copy.

You own the deliverables. Once the engagement is paid for, the workflows, prompts, agent configurations, copy and documentation we produced specifically for your business are yours to keep, use and change.

We keep our underlying methods. The pipeline itself, our build crew and its role prompts, our templates, libraries, tooling and general know-how, and anything we developed before or outside your engagement, remain ours. We go on using and improving them for other clients. Your deliverables come with the licence you need to use those methods as part of what we built for you. That is a licence, not ownership.

We may describe the kind of work we do in general terms, but we will not use your name, your logo or the details of your engagement as a reference without asking you first.

Each of us will keep the other’s non-public information confidential, use it only to deliver or receive the work, and disclose it only to the people and suppliers who need it. On our side that means our own team and the processors listed in the Privacy Policy.

This does not cover information that is already public, that the receiving side already had, or that the law requires to be disclosed. These obligations outlast the engagement.

What we build sits on top of other people’s systems: Google, LinkedIn, telephony providers, CRMs, AI model providers. They change their interfaces, their pricing and their rules without asking us, and they can rate-limit or suspend an account on their own terms.

We will design around what those platforms allow and adapt where it is reasonable to do so, but we are not responsible for their outages, their policy changes, or a decision they make about your account.

Either of us can end an ongoing engagement by giving written notice in line with the proposal. We may suspend or end access sooner if fees are significantly overdue, if the platform is being misused, or if we are asked to do something unlawful.

When an engagement ends:

• running automations stop, and the platform stops proposing anything new;
• you can revoke the connected accounts yourself, and we disconnect anything still attached and destroy the stored tokens;
• you can ask for an export of your data; ask before the account closes, so we have time to put it together;
• we delete or de-identify what remains as described in the Privacy Policy, apart from records we are required to keep;
• fees for work already done, and for any notice period, remain payable.

The clauses meant to outlast the engagement (confidentiality, intellectual property, liability) carry on applying.

We provide our services with due care and skill. Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law. Where those rights apply, they apply regardless of anything written here.

Beyond that, and to the extent the law allows: our liability for any claim connected to the services is limited, at our option, to re-supplying the services or refunding the fees you paid for the part of the engagement the claim relates to. We are not liable for indirect or consequential loss, lost profits, lost revenue, lost opportunities or lost data. If a claim arises from content you approved or a contact list you supplied, that one sits with you.

We do not guarantee results. We will not promise you a number of leads, bookings, replies, followers or sales, and we will not invent a figure to win the work.

That goes double for GEO. Being recommended by an AI assistant depends on models we neither own nor control: they retrain, re-rank and change behaviour whenever their makers decide to, with no notice and no appeal. We will do the work properly and show you exactly what we changed and why. Nobody can guarantee that a given assistant will name your business, and anyone who says they can is guessing.

We will update these terms as the business and the platform change, and the date at the top tells you when they last changed. For a material change we will email account holders. Continuing to use the site or the platform after a change takes effect means you accept the updated terms. An edit to this page does not change a proposal we have already signed with you.

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts that hear appeals from them.

Before anyone starts proceedings, we would both rather talk: raise the issue with us in writing and we will make a genuine attempt to sort it out.

Questions about these terms go to dayeightcontact@gmail.com. What we do with information about you and your customers is set out in our Privacy Policy.